Shipping policy
1. SHIPPING POLICY
Shipping Policy
Last updated: September 2026
At Lonestar Supply Co, we work to get your order out the door fast. Here's everything you need to know about shipping.
Processing Time Orders are processed within 1-3 business days (Monday through Friday, excluding federal holidays). Orders placed after 2:00 PM MT may not begin processing until the following business day. During peak periods or promotional events, processing may take an additional 1-2 business days.
Carrier All orders ship with USPS. We currently ship within the United States only.
Shipping Rates and Delivery Times Shipping is calculated at checkout based on your address, the weight of your order and the USPS service you choose. Typical USPS delivery times after your order ships:
- USPS Ground Advantage: 2-5 business days
- USPS Priority Mail: 1-3 business days
- USPS Priority Mail Express: 1-2 business days
Delivery times are estimates from USPS and are not guaranteed.
Subscription Orders Resupply (Subscribe & Save) orders ship on the 1st of the month on the schedule you chose (every 1, 2 or 3 months). Shipping is calculated on each order. You'll receive a shipping confirmation email with tracking for every shipment.
Order Confirmation and Tracking Once your order ships, you will receive a confirmation email with a USPS tracking number. Please allow up to 24 hours for tracking to update.
Delivery Issues If tracking shows delivered but you have not received your package, check with neighbors and any secure spots around your address, check your mailbox or parcel lockers, and contact USPS with your tracking number. If you still can't find it after 48 hours, contact us and we'll work with USPS to resolve it. Lonestar Supply Co is not responsible for packages stolen after confirmed delivery, but we'll do our best to help on a case-by-case basis.
Incorrect Shipping Address Please make sure your shipping address is correct at checkout. If a package is returned to us because of an incorrect or incomplete address, you are responsible for the cost of reshipping. If you notice a mistake after ordering, contact us right away and we'll try to fix it before it ships.
Damaged Shipments If your order arrives damaged or leaking, contact us within 7 days of delivery with a photo and we'll send a replacement at no cost, as outlined in our Return & Refund Policy.
P.O. Boxes and Military Addresses We ship to P.O. Boxes and APO/FPO/DPO addresses through USPS. Delivery to these addresses may take longer.
Holiday and Peak Season Shipping During holidays and busy periods, USPS may have delays outside our control. We recommend ordering early.
Contact Us Questions about shipping? Email lonestar@lonestarsco.com or visit lonestarsupplyco.store/pages/contact.
