Shipping policy

Shipping Policy

Last updated: March 2026

At Lonestar Supply Co, we work to get your order out the door fast. Here's everything you need to know about shipping.

Processing Time

Orders are processed within 1-3 business days (Monday through Friday, excluding federal holidays). Orders placed after 2:00 PM CST may not begin processing until the following business day. During peak periods or promotional events, processing may take an additional 1-2 business days.

Shipping Rates and Delivery Times

We currently ship within the United States only.

Standard Shipping: 5-7 business days from shipment. Expedited Shipping: 2-3 business days from shipment. Shipping rates are calculated at checkout based on your location and the shipping method selected. Free shipping promotions may be offered from time to time and will be clearly noted on the website.

Subscription Orders

Subscribe & Save orders ship on a recurring basis according to the schedule you selected at enrollment. Subscription orders follow the same processing and delivery timelines listed above. You will receive a shipping confirmation email with tracking for each subscription shipment.

Order Confirmation and Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation. You can track your order at any time using the tracking link provided in your email.

Shipping Carriers

We ship through USPS, UPS, or FedEx depending on your location and the shipping method selected. We reserve the right to select the carrier that best serves your delivery area.

Delivery Issues

If your tracking shows delivered but you have not received your package, check with neighbors and any secure locations around your delivery address, check your mailbox or any parcel lockers at your location, and contact the shipping carrier directly using your tracking number. If you still cannot locate your package after 48 hours, contact us through our contact page and we will work with the carrier to resolve the issue. Lonestar Supply Co is not responsible for packages stolen after confirmed delivery. However, we will do our best to help resolve the situation on a case-by-case basis.

Incorrect Shipping Address

It is your responsibility to provide an accurate shipping address at checkout. If a package is returned to us due to an incorrect or incomplete address, you will be responsible for the cost of reshipping the order. If you realize your address is wrong after placing your order, contact us immediately and we will do our best to update it before shipment.

Damaged Shipments

If your order arrives damaged, leaking, or in unacceptable condition, contact us within 7 days of delivery with a photo of the damage. We will send a replacement at no cost to you as outlined in our Return & Refund Policy.

P.O. Boxes and Military Addresses

We ship to P.O. Boxes and APO/FPO/DPO military addresses via USPS. Please note that delivery to these addresses may take longer than standard delivery estimates.

International Shipping

We do not currently offer international shipping. We are a 100% Made in America brand and are focused on serving customers within the United States at this time. As we grow, we may expand shipping to additional countries and will update this policy accordingly.

Holiday and Peak Season Shipping

During holidays and promotional periods, carriers may experience delays beyond our control. We recommend ordering early during these times to ensure timely delivery. We are not responsible for carrier delays during peak shipping seasons.

Contact Us

If you have any questions about shipping or need help with an order, reach out to us at lonestarsupplyco.store/pages/contact.